We’re committed to providing you with the best products and service we can. But as hard as we try, sometimes something might go wrong. Waterfront News and Lotto’s Refund and Return Policy is in accordance with Australian Consumer Law. For more information visit the ACCC’s website.
Damaged Products
If a product arrives damaged, please contact us within seven days of receipt. Products that have been damaged may not meet the ‘consumer guarantee’ of acceptable quality (i.e., the product should be):
- fit for the purpose it is supplied for
- safe, durable and free from defects
- acceptable in appearance and finish.
Depending on whether the damage is major or minor, you may be entitled to a refund, repair or replacement.
Note: we are not responsible for any costs associated with returning damaged products. We highly recommend that products are returned by registered or certified mail/courier or returned in person at our Devonport store (where practical).
Please include a copy of the original invoice with the returned product. If proof of purchase is not provided, we may not be able to offer a replacement product or refund.
Incorrect Products
If your delivery arrives and it’s the wrong product, please contact us within seven days of receipt. You will need to arrange the return of the product and cover any costs associated with their return.
Upon receipt of the returned item, we will verify the incorrectly sent product, arrange shipment of the correct product, and reimburse you for the cost of returning the product. You will need to provide proof of costs prior to any reimbursements taking place.
We highly recommend that the product is returned using an 'off-peak' parcel courier that provides incremental insurance based on the value of the goods being sent (we will not reimburse costs associated with insurance that insures the item for more than its value). We suggest using Australia Post's 'Extra Cover' service.
Unopened Product
We offer a seven day return policy for product in original, unopened and undamaged condition. If a product is not returned within seven days of you receiving it, or we have not been contacted within the above timeframe, we may not accept the return.
Refunds
Where a refund is necessary, these will generally use the same method as the original purchase (such as debit/credit card, cash etc.). Where another payment type has been used, please contact us for further information.
Credit notes
We do not currently offer credit notes for use against future purchases.
Part work (Magazine) back orders
Due to the returns policy of our national magazine supplier, magazine issues that are older than 50 days from the date of the order cannot be refunded once stock for your order has arrived in store from our suppliers.
